Contact Us

Correspondence in your language

Lucky8’s support team reads and answers messages in English and French, so you can write in either language and expect a reply you will understand without needing a translator. That covers written correspondence only — the team does not take phone calls or live chat through this page, so keep everything you need to discuss in written form.

What never belongs in a message

This form is for questions about your experience with the casino, not for sensitive account material. Never send your password, your full card number, your banking login, or scanned copies of your ID or proof of address through this channel. No legitimate casino employee will ever ask you for that kind of detail over an unsolicited contact form, and any request for it is a red flag. If you need to verify your identity, that process happens inside your secure account area, not through a message box.

Where to turn when gambling stops being fun

If you are struggling to keep your play under control, the contact form is the wrong place to start. Look for the responsible-gambling section on Lucky8’s own site first — that is where you will find the self-exclusion tools and the option to set deposit limits directly on your account. You can also reach out to a provincial gambling helpline in your area, and those services are confidential and free to use. The same applies if you are under the legal gambling age in your province: you should not be using the casino at all, and the responsible-gambling page is where you can arrange to close your account.

For anything else — a question about a bonus, a game rule, or how a withdrawal works — the team reads and replies in English or French. They will get back to you within a reasonable time, and you will hear from a person who can actually act on your account rather than an automated response.